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CUSTOMER SERVICE & CONDITIONS


We require all customers to read our customer service (this) page and our Equipment Hire Instructions to help you understand how our service works and also for important tips and safety info to ensure your hire goes smoothly.

Important: If you do not understand anything in these terms and conditions, disagree, or have any questions, please ask us before you accept the terms and conditions.

Equipment Hire Instructions

Jordo's Coolrooms Canberra - Ph 0421 376 967

Please note, to provide the highest level of public safety, we are a delivery-only service. We will fully set up your coolroom on-site for you.



Transport, insurance and service area: 
We have full public liability, workers' compensation and business insurance for our equipment, staff and operations.


We deliver and hire to Canberra and its surrounds (70km radius from the city police station).

If you place an order for delivery outside of our service area, you will receive an automated 'out of service area' email and the order will be automatically cancelled.



OUR INSURANCES DO NOT COVER CLIENTS TRANSPORTING OUR EQUIPMENT

Important conditions of hire:

Our equipment must not be transported by anyone other than Jordo's Coolrooms staff for any reason. If our GPS units alert us with unauthorised movement, the trailer will be immediately reported stolen to the police. 

Note: All of our bookings are made via our online store www.jordoscoolroomscanberra.com.au
We also use the same system and pricing for phone bookings.  When you place your order, we'll call you within 24 hours to confirm your order (weekdays).

Please feel free to call or email us WE'RE HERE TO HELP!

Ph: 0421 376 967. Please call after hours for emergencies only. 



EQUIPMENT TRANSPORT & RECEIVING 

Regular delivery run times:
     • Between 9am - 12pm Monday to Friday
     • Between 12pm - 3pm Monday to Friday

Special delivery and pickup times are also available for time-sensitive and out-of-hours transport (extra charge applies), you will be prompted with these options during checkout. Special transport must be booked well in advance of your booking date to ensure staff are available.

To ensure swift delivery of your equipment, please ensure access is as easy and safe for our drivers as possible. This means clearing driveways for our trucks to unload and pre-planning where you want your equipment to be placed. 

All equipment must be ready for our drivers to pick up after your hire as per the equipment instructions page.
 
Weekend equipment pickups are on Mondays (excluding public holidays). Equipment is collected when the truck goes through your area, your driver will call you early Monday morning with an ETA. If you need your equipment collected at a certain time, please arrange special transport with us.

Please note our coolrooms contain GPS tracking units to prevent theft and to recover stolen equipment. If delivery is in a high-security area, please check these transmitters won't be a problem on-site.


QUOTES, DOWN-PAYMENT, CONFIRMATION, CANCELLATION & BOND


QUOTES:
All quotes are valid for 30 days. Quotes will be updated with current pricing if edited/updated.

MINIMUM AGE:
You must be over 18 to hire from Jordo's Coolrooms. Under 18's must have a parent or guardian hire, accept responsibility and adhere to the hire conditions on this page and instructions (click to view).

DOWN-PAYMENT & CONFIRMATION:
A booking is not confirmed and no equipment is being held until a minimum 30% down-payment has been paid.
For credit card down-payments, we'll call you and process your payment over the phone when we call you to confirm your booking. Your down payment will be deducted from the invoice total when paying the balance.
This card will be stored until the end of your hire and may be used post-hire for incidentals or cancellation fees.

We also require a return email to confirm the order and you have read the relevant instructions, conditions and safety information before we can reserve any equipment.

The full balance remaining payment must be made on delivery or can be made earlier if you prefer.
Payments can be made with EFTPOS, bank transfer (BSB - 082356 ACCOUNT - 980145263) or cash.
Pre-payments can be made by calling our office.

CANCELLATION:
Cancellation fees apply and increase as the delivery date approaches. This measure ensures more equipment is available for those who will use it and goes towards covering our costs leading up to the hire date.


ANY equipment or service ordered and then cancelled/postponed inside of 60 days will attract a cancellation/postponement fee:
     • 0% outside of 60 days of your delivery date (no charge).
     • 30% within 60 days of your delivery date.
     • 50% within 14 days of your delivery date.
     • 100% within 3 days of your delivery date.

This includes orders cancelled/postponed for any reason including weather, disasters, death, pandemics (COVID-19) etc. Cancellation insurance is available from insurance providers such as Entertainment Insurance, JLT, OzPrize & Weather Insurance, CHUBB, Talbot Underwriting, Able Underwriting and more.

Please do not call/email to dispute any cancellation fees after confirming the hire agreement for any reason.
If you are not 100% comfortable that the hire conditions fit your requirements, we're happy for you to wait until you are.

BOND:
Upon delivery, we require a bond as security for the equipment. The bond is taken as a hotel-style credit card pre-authorisation imprint that allows us to charge for any loss, repair, extra hire, extra cleaning or damage after the hire. A $10 verification amount will be pending on your statement to verify a legitimate card.

Any costs to Jordo's Coolrooms incurred from recovering overdue equipment or money is fully payable by the hirer. This includes legal costs, debt collection costs, and equipment recovery service costs.



TROUBLESHOOTING PROCEDURE

Please call us on 0421 376 967 first, as we can troubleshoot the fastest via a phone call.

Please don't email or message us via social media with service requests, please call us first.

All equipment must be checked at the time of receiving and operated as early as possible. We are less likely to do an after-hours call out for an issue that could have been identified during business hours.

Our insurance does not cover stock loss for any reason. You must conduct regular temperature checks as per health requirements and let us know immediately if there are any problems.



TIPS FOR SUCCESS 


• Nominate one person for making or altering a booking
Your hire will run much smoother with one person in charge of booking and logistics.

• Limit order changes
To avoid confusion, have a clear plan before booking. Limiting changes will make it easier for you to plan your booking and easier for us to process your order. If you can't remember what delivery instructions you gave us, feel free to check with us before the delivery.

• Details are everything!
Check the address, date, time, contact details and any other relevant information is correct. Please also check delivery vehicle access, permits and anything else relating to delivery has been organised prior.

• Payment tips
Please have your payment for your remaining balance and bond ready on the day. If you won't personally be on-site for delivery you can organise for the receiver to pay or call us for pre-payment options. 

• Read up
You and all equipment operators need to read the instructions page and get to know how your equipment works before delivery.

• Successful equipment receiving
 All person(s) in charge and/or operating hired equipment should be on-site for delivery so we can show them how to use the equipment.